Laurel Kennedy, president of Age Lessons, summarized key findings, "Older workers believe that younger associates drop them from critical informal communications networks, turning the office grapevine into a sour grapevine and blocking access to important political and business developments." Another key finding was defined as senior shutout, where companies inadvertently close-off career paths and training opportunities to mature workers, assuming that they either are uninterested or unwilling to accept a new challenge."Kennedy suggested a number of fixes that companies can implement to maximize workplace morale, inlcuding:
- awareness training during on-boarding about generational differences, office and meeting etiquette;
- adopting age-neutral hiring and educational policies that look at the candidate pool irrespective of age;
- forming intergenerational work teams to ensure cross-pollination across age cohorts; and
- extending continuing and professional educational opportunities to older workers.