Best Practices: Integrating Generations In IT Department

Writing in CIO Insight, Don Reisinger has provided a set of practical recommendations for encourage all employees to buy into the technology strategies and process changes you have implemented--including older workers are having trouble adjusting to this new normal, and that adjustment process is probably cutting into corporate productivity. He suggests strategies that can help an IT department make older workers more comfortable with new technologies, new processes, and agile thinking.

Among other things, he encourages adoption of connected technologies, including Blackberries, Facebook, and text messaging, even if older workers are reluctant. On the other hand, however, he suggests sticking to Windows platforms that older workers may be more comfortable with. Most importantly, he says to bring in the hard data:

Prove that new processes and technologies are helping the company. Older employees want to see the organization succeed. Given proof that new solutions are working, they will be far more likely to go along with these.

Source: CIO Insight "Strategic Tech Slideshow:
Help Your Employees Leverage Technology" (September 6, 2010)