Multi-generational Workplace: Managing the Technology Gap

CIO Inisght has published a series of articles showing employers how, through a combination of policies, programs and tools, it’s possible to bridge the technology generation gap and engage all employees and build a robust and motivated workforce. In them, Samuel Greengard notes that attitudes across generations differ greatly, and cites an Accenture technology strategist saying younger workers are thumbing their noses at IT policies, using nonstandard applications and "improving" things whenever and wherever they deem it necessary.

Greengard's recommendations for organizations to address multi-generational challenges are:

1. Develop a well-reasoned and balanced technology policy and ensure that employees read and understand it.
2. Provide training to workers--particularly older employees who may be well-versed in using email and Web tools, but are lagging in areas such as social media and crowdsourcing.
3. Rethink security and threat management. In this regard, forward looking organizations focus heavily on endpoint security and a more holistic protection model.

In addition, separate articles present:

• a list of five ways to narrow the age gap;
• a case study at UNISYS about bringing one's own device, and
• connecting a multi-generation workforce at a Canadian construction company.

Source: CIO Insight "Managing a Multigenerational Workforce" (June 30, 2011)