While service reliability continued to rank as the No. 1 overall concern of the electric utility industry in 2007, according to an annual survey conducted by Black & Veatch, a leading global engineering, consulting and construction company, the aging workforce moved up to No. 2 from No. 5 in in the 2006 survey. The survey--2007 Strategic Directions in the Electric Utility Industry Survey--reports on the opinions, activities, and future plans of energy companies in the North American power industry.
Independently-operated utilities have started to implement new hiring/training programs to address the issue. However, municipals and "others" still rely heavily on existing hiring and training practices. Other approaches, including automation, outsourcing and new knowledge management systems continue to rank lower among the survey's respondents.
Source: Black & Veatch Press Release (December 18, 2007)
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