Saturday, February 05, 2011

Study: Advice to Government Employers about Engaging a Multi-Generational Workforce

The IBM Center for the Business of Government has released a study on generations in the workplace, which details how each of the four generations brings a different set of skills and life experiences to the workplace which can be used positively to increase diversity of knowledge and perspectives. The report--"Engaging a Multi-Generational Workforce: Practical Advice for Government Managers" was authored by Susan Hannam, Dean, College of Health, Environment, and Science, Slippery Rock University, and Bonni Yordi, Director, Surveys and Business Research MRA–The Management Association.

According to Hannam and Yordi, in order to successfully lead in 21st century organizations and engage employees, government executives need to be aware of the major differences between generations. "While there have always been multiple generations in the workplace, what is drastically different today is the rapid influx of technology–savvy employees
and the resultant cultural, social, and attitudinal changes they bring." They offer a number of practical tips for executives managing Traditionalists (those 66 and older), Boomers, Gen X, and Millenialists (also known as Gen Y) employees in the following areas:
  • Communications--each of the four generations now in the workplace have different preferences on how they like to both receive and send communication, as well as how they like to interact with colleagues.
  • Work-Life Balance--Each of the four generations has different work-life balance needs and the flexible work arrangements should be designed to meet the specific needs of the four generations.
  • Growth and Development-- Each of the four generations has different learning styles and preferences as to how they like to obtain information and knowledge.
  • Providing Recognition and Rewards--A multi-generational workplace requires organizations to develop new types of reward and recognition programs, including rewarding contribution.
  • Employee Engagement--A multi-generational workplace requires organizations to increase their mentoring initiatives and offer various types of mentoring programs, including opportunities for younger generations to mentor older generations, for example, in the uses of new social media technologies.

In addition, click on the link for an interview on The Federal News Radio.

Source: IBM Center for the Business of Government Blog Poat (February 1, 2011)

No comments: