Starting in 1999, the TVA broke down the daunting task of retaining knowledge into manageable parts, by asking line managers three questions:Among other things, TVA asked and convinced employees to let them know about their retirement plans and then gave employees scores based on how soon that would occur, while plant managers scored the employees on how critical their knowledge was. That way it was easy to see where there was a need to take immediate action and get people to pass on knowledge.
- What knowledge is likely to be lost when particular employees leave? ("What?")
- What will be the business consequences of losing that knowledge? ("So what?")
- And what can be done to prevent or minimize the damage? ("Now what?")
Source: Fortune.com "How to plug your company's brain drain" (July 19, 2006)